Shipping policy

🚚 Shipping Policy

Express Worldwide Shipping on Every Order

We ship globally using Delivered Duty Paid (DDP) serviceβ€”meaning all duties and taxes are prepaid and included in your order total. No surprise fees, no customs hassle.

Every order is carefully packed and includes full tracking from our warehouse to your doorstep.

πŸ“¦ Order Processing

  • Standard orders are processed and shipped within 3 business days.

  • Bundle orders (two or more items purchased together) may require up to 7 business days for processing.

  • For bulk or custom orders, please contact us for estimated timelines and tailored shipping options.

Once your order ships, you’ll receive a confirmation email with tracking details.

πŸš€ Shipping Methods

We partner with UPS, FedEx, DHL, and trusted regional carriers to ensure fast, reliable delivery.

  • All shipments include tracking.

  • Tracking updates may take up to 24 hours after dispatch.

  • Orders are shipped from our warehouses in Sydney or China, depending on inventory and your location.

πŸ’° Shipping Costs

We offer Delivered Duty Paid (DDP) shipping on all ordersβ€”meaning duties and taxes are prepaid and included in your total at checkout. This ensures a smooth delivery experience with no surprise fees at customs.

  • Shipping rates are calculated at checkout based on your location and order size.
  • In some cases, remote destinations may incur additional freight charges.
  • Where applicable, we offer express upgrades and regional carrier options to optimize delivery speed and cost.

If you have questions about shipping rates or need a custom quote for bulk orders, feel free to contact us.

⏱️ Delivery Times

  • Most orders arrive within 3 to 9 business days, depending on your location.

  • Remote areas may experience longer transit times.

  • If you're unsure whether your location qualifies as remote, feel free to contact us for a delivery estimate.

  • Please note: customs clearance, public holidays, and unforeseen events (e.g., union strikes) may affect delivery times. Customs processing may add 1 to 5 business days, depending on your country.

πŸ›‘οΈ Lost or Damaged Items

  • If your item is lost in transit, we’ll reship it once the carrier confirms the lossβ€”typically within 3 to 5 business days.

  • If your item arrives damaged, it’s covered under our warranty. Please refer to our Returns & Refund Policy for details.

🌍 Customs & Import Taxes

  • We offer DDP shipping, where duties and taxes are prepaid and included in your order total.

πŸ“ž Need Help?

For questions about shipping, delivery times, or bulk orders, contact us anytime at support@pirired.com. We’re here to help.